Our services
At Croix de Genève, we’ve compiled all the essential information regarding delivery, warranty, returns, and more. Because your satisfaction is important to us, browse our FAQ to quickly find answers to your questions and fully enjoy your shopping experience.
Delivery
Your order will be delivered free of charge, either:
- In person at our workshops in Carouge
- By Swiss Post within Switzerland
- By DHL worldwide
- Delivery time: 2 to 5 days maximum
Returns
- You have the right to return your order within 14 days of receipt. The return must be notified in writing via our email address. The dispatch date of the return declaration determines compliance with the deadline. It is not necessary to provide reasons for the return. The return declaration should be sent to our customer service email.
- You are required to return your order to Croix de Genève in its original packaging, with all supplied accessories, without any signs of use, within 7 days following the return declaration. Return shipping costs are your responsibility.
- You must use a traceable shipping service and purchase shipping insurance. If you do not use a tracking service and purchase shipping insurance, and the product is lost, Croix de Genève will not reimburse you.
- Your order will be fully refunded, subject to a deduction in case of product damage or wear.
Lifetime Warranty
Croix de Genève guarantees that the products meet the promised qualities, are free from defects that could affect their value or suitability for use.
We offer a lifetime warranty on each of our creations. Damages resulting from improper use or deliberate degradation are not covered.
A manufacturing defect from our workshop will result in the replacement or repair of the defective product.
You must use a shipping service with tracking and purchase shipping insurance. If the product is lost due to not using a tracking service and not purchasing shipping insurance, Croix de Genève will not reimburse you.
Frequently Asked Questions (FAQ)
We use Swiss Post for deliveries within Switzerland and DHL for international shipments. To prevent theft, all our shipments require a signature upon delivery.
2 to 5 business days.
Once your order is shipped, you will receive tracking information via email.
All shipments are free of charge.
In Switzerland, taxes are included in your order price.
Outside of Switzerland, taxes and customs fees are not included. You may be required to pay customs duties/import taxes.
You have the right to return your order within 14 days of receipt. The return must be notified in writing via our email address. The dispatch date of the return declaration determines compliance with the deadline.
We offer a lifetime warranty on each of our creations.
All design and conception are carried out in our workshops in Carouge.
The manufacturing of gold jewelry components is done in Portugal.
Diamonds and precious stones are purchased in Switzerland.
Packaging, cases, and velvet pouches are made in Morocco.
Braiding and assembly are done in our workshop in Carouge.
Bespoke and personalization have always been in our nature; thus, we are open to special projects and your customization proposals.
For orders placed on our website, all products are priced in Swiss francs (CHF).