Some pieces, made especially for you, may require up to 3 weeks.
Please feel free to contact us to check availability or obtain a precise timeframe.
Our services
At Croix de Genève, we’ve compiled all the essential information regarding delivery, warranty, returns, and more. Because your satisfaction is important to us, browse our FAQ to quickly find answers to your questions and fully enjoy your shopping experience.
Delivery
Your order will be delivered free of charge, either:
- In person at our workshops in Carouge
- By Swiss Post within Switzerland
- By DHL worldwide
- Delivery time: 2 to 5 days.
Returns
- You have the right to return your order within 14 days of receipt. The return must be notified in writing via our email address. The dispatch date of the return declaration determines compliance with the deadline. It is not necessary to provide reasons for the return. The return declaration should be sent to our customer service email.
- You are required to return your order to Croix de Genève in its original packaging, with all supplied accessories, without any signs of use, within 7 days following the return declaration. Return shipping costs are your responsibility.
- You must use a traceable shipping service and purchase shipping insurance. If you do not use a tracking service and purchase shipping insurance, and the product is lost, Croix de Genève will not reimburse you.
- Your order will be fully refunded, subject to a deduction in case of product damage or wear.
Warranty
Croix de Genève guarantees that its products conform to the qualities promised and are free from defects that could affect their value or intended use.
Bracelets
Our bracelets benefit from a lifetime warranty. Croix de Genève guarantees that each piece meets the promised standards and is free from defects that could affect its use.
Any manufacturing defect will result, at our discretion, in a repair or replacement.
The warranty does not cover damage resulting from improper use, normal wear and tear, or intentional damage.
Belts
Our belts are covered by a 2-year warranty from the date of purchase, covering manufacturing defects.
The warranty does not cover normal wear of the leather, marks from use, or any damage resulting from improper use.
Returns
For any request, the product must be returned using a tracked and insured shipping service.
In case of loss during shipping without tracking or insurance, Croix de Genève cannot be held responsible.
Frequently Asked Questions (FAQ)
We use Swiss Post for deliveries within Switzerland and DHL for international shipments. To prevent theft, all our shipments require a signature upon delivery.
2 to 5 business days for items in stock.
If a piece requires production, we will contact you with an estimated timeframe.
Once your order is shipped, you will receive tracking information via email.
All shipments are free of charge.
In Switzerland, taxes are included in your order price.
Outside of Switzerland, taxes and customs fees are not included. You may be required to pay customs duties/import taxes.
You have the right to return your order within 14 days of receipt. The return must be notified in writing via our email address. The dispatch date of the return declaration determines compliance with the deadline.
Our bracelets are covered by a lifetime warranty.
Our belts are guaranteed for 2 years against any manufacturing defects.
Normal wear and damage resulting from use are not covered.
All design and conception are carried out in our workshops in Carouge.
The manufacturing of gold jewelry components is done in Portugal.
Diamonds and precious stones are purchased in Switzerland.
Packaging, cases, and velvet pouches are made in Morocco.
Braiding and assembly are done in our workshop in Carouge.
Bespoke and personalization have always been in our nature; thus, we are open to special projects and your customization proposals.
For orders placed on our website, all products are priced in Swiss francs (CHF).